Digital public services
Citizen- and business-facing services for applications, licensing, permits, registrations and benefits.
- Online forms and eligibility checks
- Status tracking and notifications
- Assisted digital for caseworkers
GovTech · Public sector delivery
Public services that work for every citizen who relies on them.
CIVIC Build designs, builds and runs digital services for government. We work with ministries, agencies and local authorities to replace paper, queues and fragile legacy systems with services that are secure, accessible and built to last.
Our position
Government technology is public infrastructure. It should be held to the same standard as roads, water and power: dependable, accountable and available to everyone.
Capabilities
End-to-end delivery, from policy intent to live service.
We take responsibility for the whole service, not just the software. Our multidisciplinary teams combine service design, engineering, data and operations, and we stay accountable after launch.
Data and interoperability
Secure data exchange between ministries, so citizens provide information once and agencies act on a single record.
- Government data exchange layers
- Master registries and reference data
- Analytics for policy and oversight
Identity and payments
Shared building blocks that every service can reuse: verified digital identity, consent and government collections.
- Digital ID integration and SSO
- Fees, fines and revenue collection
- Mobile money and bank rails
Case management
Back-office platforms that give officials a clear, auditable view of every case, decision and deadline.
- Workflow and approvals
- Full audit trail
- Performance and SLA reporting
Legacy modernisation
Planned, low-risk migration away from ageing systems, with continuity of service throughout.
- System and data audits
- Incremental replacement
- Data migration and reconciliation
Run, support and capability
We operate what we build, and we build capability inside the institution so that it can own the service long term.
- 24/7 monitoring and incident response
- Service-level reporting
- Training and handover to civil servants
Sectors
Where we work.
We focus on the services that carry the most weight in people's lives, where reliability and fairness matter most.
Health
Patient records, facility registries, supply chain and public health reporting.
Revenue and tax
Registration, filing, assessment and collection for national and local revenue.
Social protection
Beneficiary registries, targeting, enrolment and transparent disbursement.
Justice and public safety
Court case management, e-filing and records for justice institutions.
Education
Learner records, examinations, school management and certificate verification.
Land and civil registries
Land titling, civil registration and vital statistics, business registries.
Local government
Permits, property rates, service requests and community engagement.
Agriculture
Farmer registries, input subsidy programmes and extension services.
Inclusion by design
A service is only public if the whole public can use it.
Many citizens do not have a smartphone, reliable data or a fixed address. We design every service to work across the channels people already use, and we test with real users, including people with disabilities and people in rural areas, before anything goes live.
WebLightweight pages that load on 2G connections
< 200 KB
USSD and SMSFull service journeys on basic feature phones
*XXX#
Voice and contact centreAgents see the same record as the citizen
IVR
Assisted service pointsOfficers complete applications on a citizen's behalf
Offline-first
Local languagesContent written and tested in the languages people speak
i18n
Approach
Phased delivery. Evidence at every gate.
We follow an established public-sector delivery model. Each phase ends with a clear decision point, so public money is committed in stages and only when the evidence supports it.
Phase 1 · 4–8 weeks
Discovery
We research the problem with citizens, frontline staff and policy owners, map the existing systems, and identify constraints in law, budget and infrastructure.
OutputFindings report, service blueprint, go / no-go recommendation
Phase 2 · 6–12 weeks
Alpha
We test competing approaches with prototypes and real users, and prove the riskiest technical assumptions before committing to a build.
OutputTested prototype, architecture, costed delivery plan
Phase 3 · 3–9 months
Beta
We build the production service, run a controlled public pilot, pass security and accessibility assessment, and scale gradually.
OutputLive pilot, security assessment, performance baseline
Phase 4 · Ongoing
Live
We run the service against agreed service levels, improve it continuously, and transfer capability to the institution's own team.
OutputPublished performance data, SLA reporting, handover plan
Standards and assurance
Built to be audited.
Public institutions answer to citizens, auditors and parliament. Our work is designed to make that accountability straightforward.
Security by default
Threat modelling from day one, independent penetration testing before launch, encryption in transit and at rest, and controls aligned to ISO/IEC 27001.
Data protection
Privacy impact assessments, data minimisation and consent records that meet national data protection law and the client's own policies.
Accessibility
WCAG 2.2 AA as a minimum, tested with assistive technologies and with disabled users. Every service ships with a published accessibility statement.
Open source and open standards
We build on open standards and publish code openly where policy allows, so the public pays for software once and can reuse it.
Full audit trail
Every action by a user or an official is logged and attributable, giving auditors and oversight bodies the evidence they need.
Exit by design
Complete documentation, portable data formats and a costed exit plan in every contract. The institution can change supplier at any time.
Programme areas
The kind of work we take on.
We take on a limited number of programmes at a time so each one gets a senior team. Detailed references are available to procurement teams on request.
RevenueNational
Digital tax registration and filing
Replacing in-person registration with an online and USSD service, linked to the national ID and business registries.
Focus: compliance, collection cost, time to register
Social protectionNational
Single beneficiary registry
Consolidating programme lists into one verified registry, with traceable payments to mobile wallets and bank accounts.
Focus: duplication, leakage, payment speed
Local governmentMunicipal
Building permits and property rates
An end-to-end permits service with officer case management, inspection scheduling and online payment of rates.
Focus: processing time, transparency, own-source revenue
Working with us
Procurement-ready.
We work within public procurement rules and can support the institution with market engagement and specification, without compromising a fair competition.
Route A
Fixed-scope discovery
A short, fixed-price engagement to understand the problem and produce an evidence-based business case before any major commitment.
Route B
Competitive tender
We respond to open and restricted tenders, and provide full compliance documentation, references and financial statements.
Route C
Development partner programmes
We deliver within donor-funded programmes and follow the partner's procurement, safeguarding and reporting requirements.
Contact
Talk to our public sector team.
Tell us about the service or programme you are responsible for. A senior member of our delivery team will respond within two working days.
- General enquiries
- [email protected]
- Tenders
- [email protected]
- Security
- [email protected] — responsible disclosure
Enquiry received
Thank you. A member of our public sector team will reply within two working days.